Connection, Disconnection and Cancellation

What do I do if I have an issue with Adobe Flash?

If you experience any kind of issue with the installation of Adobe Flash, then please download and run the following executable which will correctly identify if Adobe Flash is installed, and if not, ensure it is correctly installed. Note, you typically only need to run this program once.

Top

Disconnection Policy

Donpoker.com's Disconnection and Cancellation policy can be found here.

Top

What happens if I am disconnected during a game?

If you are disconnected during a game, the software will try to connect you again and put you straight back into the game. If you have reconnected before your hand has timed out, then you can continue playing. However, if your hand does time out before you can reconnect you will automatically be put all-in. More details can be found in our Disconnection Policy.

Top

I am having Game Speed and/or Connection Issues

To resolve this matter please try implementing the following measures to allow your computer and connection to cope better;

• Click the "settings" button in the software.
• Click on the "Window" tab and select "Lobby Window". This will open all new tables and games within the Donpoker.com Lobby window and will save resources.

If you still find that you are experiencing poor performance then;

• Click the "settings" button then click the "performance" tab and slide the button further towards the "performance" side until you find that the software is running more smoothly.

If all of these measures fail try turning off any other programs that are running in the background. Also, running instant messenger programs and downloads/streaming audio or video in the background can increase lag in dial up and low-end broadband connections.

We also strongly recommend removing any adware and spyware from your computer. These are a common problem with using the internet, and can slow down even the fastest computers enough to affect your connection latency. A suggestion would be the spyware/adware removal program that microsoft provides here, but there are many other free and commercially available removal products on the internet.

If nothing that has been suggested helps, contact your ISP's tech support department and find out if they are having issues in your area.

Top

Return to Top | Back